Privacy policy

Last updated 19 November 2023

This is the Privacy Policy of Remium Group SIA (''Enremium''), a company registered in Latvia (registered number 40203519242).

Enremium is committed to protecting and respecting your privacy, and to acting in compliance with the General Data Protection Regulation 2018 and applicable regulations. We place a high priority on safeguarding confidential information and processing personal data in an ethical manner to ensure that anyone we interact with can be assured we have taken into consideration and implemented privacy and data protection within our business services, marketing functions, IT systems and overall business practices.

In order for Enremium to carry out our business functions and deliver our services, we rely on the following lawful conditions for processing personal data:

Consent – the individual has given their Consent to the processing of their personal data.
Contractual – processing of personal data is necessary for the performance of a contract to which the individual is a party or for Enremium to take pre-contractual steps at the request of the individual.
Legal Obligation – processing of personal data is necessary for compliance with a legal obligation to which Enremium is subject.
Legitimate Interests – processing is necessary under the legitimate interests of Enremium or associated third party, unless these interests are overridden by the individual’s interests or fundamental rights. Legitimate interests would be pursued in a way which might reasonably be expected, and which does not impact your rights.

We will be clear and transparent with you about which lawful basis is used when processing your data.

What we Collect

We may collect the following information:

Name and job title;
Contact information including e-mail address, phone number;
Information about your business;
Bank account number;
Payment card details;
Demographic information such as postcode;
Information that you provide to Enremium for the purpose of subscribing to our services, e-mail notifications and/or newsletters;
Other information relevant to customer surveys and/or offers.

Additionally, we may collect the following:

Photographs – held on our contact database.
Information on the particular skills of our associate pool, for example languages, experience in specialist areas. We do not collect or run analytics on protected characteristics.

What we do with the information we gather

We gather this information to understand your needs, provide you with a better service and in particular to:

Ensure accurate internal record keeping
Provide you with services that you have requested from us and to perform our legal obligations to you
Process payments
Improve our products and services
Administer our website for internal operations and keep it safe and secure

If you have provided your explicit consent we may also, from time to time:

Use your information to contact you for market research purposes by e-mail, phone or mail
Periodically send promotional e-mail about new services, or other information which we think you may find interesting, using the e-mail address which you have provided

We will never provide your personal information to any third parties for the purpose of direct marketing. For the smooth running of our services we will on occasion share mobile numbers and/or e-mail to teams (both clients and associates) working together for the purposes of either briefing or contacting in case of last minute emergency.

Online Advertising

When you use the Services, we and third parties may use cookies and other tracking technologies to collect information, including Personal Information, to help us target content to you on the Services or elsewhere. This information may be associated with other information or combined with information from other sources, including information these third parties might track about your online activities over time and across the Internet. Third parties use this information to provide interest-based advertising and retargeting on our behalf, which may include placing our advertisements on other websites you visit, including your social media accounts, or matching a cookie or device ID to your email address so we can send you promotional emails that may be of interest to you.

Security

As with all electronic communications, when you give us personal data by that means, the data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area (EEA),

Manage Your Personal Information

You may manage your Personal Information by making certain choices. If you believe that any Personal Information you have provided to us is out-of-date or inaccurate, you may review and correct such information in at any time by Contact Us. You may also have additional rights detailed below depending on where you live. As a security precaution, we may need to request information from you to help us confirm your identity when exercising a right related to your Personal Information. When you use the Services, you agree to receive direct mail, email newsletters and other promotional email communications, as well as promotional telephone communications.

How we use cookies

This Application uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy

Your rights relating to your personal data

Any personal data we collect from you or we generate as a result of your interaction with our systems belongs to you. If you believe that any information we are holding about you is incorrect or incomplete or wish to exercise any of your rights in relation to your personal data, please send a Subject Access Request to info@enremium.com. We aim to respond promptly to any requests. Dependant on the complexity and scope of your request, it may take up to 30 days for us to provide a response.

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact us on info@enremium.com

Changes to Policy

We may change this policy, by adding, changing or removing terms at any time. Any change applies from the time it is published on our websites. It is the user's responsibility to be familiar with any changes.

1. General provisions

1.1. This privacy policy regulates the principles of collection, processing, and storage of personal data. Personal data is processed and stored by Enremium, who is the controller of the personal data (hereinafter the controller).

1.2. For the purposes of this privacy policy, a data subject means the customer or another natural person whose personal data is processed by the controller.

1.3. For the purposes of this privacy policy, a customer means anyone who purchases goods or services on the controller’s website.

1.4. The controller observes the principles relating to personal data processing provided by legislation and, among other things, processes personal data in a lawful, fair, and secure manner. The controller is able to declare that personal data has been processed in accordance with the provisions of the legislation.

2. Collection, processing, and storage of personal data

2.1. The personal data collected, processed, and stored by the controller has been collected electronically, mainly via the website and e-mail.

2.2. By sharing their personal data, the data subject grants the controller the right to collect, arrange, use and administer, for the purpose defined in the privacy policy, the personal data that the data subject shares with the controller either directly or indirectly when purchasing goods or services on the website.

2.3. The data subject is liable for the accuracy, correctness, and integrity of the data submitted by them. The submission of knowingly false data is regarded as a breach of the privacy policy. The data subject is required to immediately notify the controller of any changes in the data submitted.

2.4. The controller is not liable for any damage or loss caused to the data subject or a third party as a result of the submission of false data by the data subject.

3. Processing of personal data of customers

3.1. The controller may process the following personal data of the data subject:

3.1.1. Given name and surname;

3.1.2. Date of birth;

3.1.3. Telephone number;

3.1.4. E-mail address;

3.1.5. Company details;

3.1.6. Bank account number;

3.1.7. Payment card details;

3.2. In addition to the foregoing, the controller has the right to collect data about the customer that are available in public registers.

3.3. The legal basis for the processing of personal data points (a), (b), (c) and (f) of Article 6(1) of the General Data Protection Regulation:

(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;

(b) processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;

(f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

3.4. Processing of personal data according to the purpose of processing:

3.4.1. Purpose of processing – security and safety

3.4.2. Purpose of processing – ensuring the functioning of online services

3.4.3. Purpose of processing – customer management

3.4.4. Purpose of processing – financial activities, accounting

3.4.5. Purpose of processing – marketing

3.5. The controller has the right to share personal data of customers with third parties such as processors, accountants, companies providing services. The controller is in charge of the processing of personal data. The controller transmits the personal data necessary for making payments to the processor, Stripe, Inc.

3.6. The controller processes and stores personal data of the data subject implementing the organizational and technical measures to ensure that the personal data is protected against any accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

3.7. The controller stores the data of the data subjects depending on the purpose of processing, but no longer than for (2) years.

4. Rights of the data subject

4.1. The data subject has the right to gain access to and examine their personal data.

4.2. The data subject has the right to obtain information on the processing of their personal data.

4.3. The data subject has the right to modify or rectify inaccurate data.

4.4. If the controller processes personal data of the data subject based on the consent granted by the latter, the data subject has the right to withdraw their consent at any time.

4.5. To exercise their rights, the data subject can contact the customer support at (info@enremium.com).

4.6. To protect their rights, the data subject can file a complaint with the Data Protection Inspectorate.

5. Final provisions

5.1. These data protection terms and conditions have been prepared in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Latvia and legislation of the Republic of Latvis and the European Union.

5.2. The controller has the right to amend the data protection terms and conditions in part or in full, notifying the data subjects of the amendments via (enremium.com).